Zoho support · United Kingdom

Zoho Support Partner UK

Ongoing Zoho administration, training and improvement for UK businesses that already use Zoho, and for teams that want someone to stay after go-live.

Talk about support Start with the questionnaire

What it covers

Support that matches the work already on this site

Axithorn is a UK Zoho Premium Partner based in Honiton, Devon. Support is delivered remotely across the UK. The services page already sets out two related offers: training and support, and managed services. This page describes those offers in one place. It does not add a service that is not already listed.

Training and administration

Role-based training is run on your data, for administrators, sales teams and managers, rather than from a generic demo. Ongoing administration covers user management, configuration changes, new automations and troubleshooting. Health checks look at adoption, data quality and Zoho features you are not yet using.

Managed services

For teams that want Zoho handled as a retainer, the services page describes a monthly arrangement with three parts: a named consultant for user access, configuration and day-to-day requests; reviews of data quality, automation and usage; and a rolling backlog of small enhancements, new automations and feature adoption. The retainer is agreed per engagement. This page does not publish a price.

Related reading: training and support, managed services, and Zoho CRM implementation.

How to engage

How a support conversation starts

Contact is by phone on 0333 22 44 800, by email at info@axithorn.com, through the contact form, or through the get-started questionnaire. Many engagements begin with an audit of the current Zoho environment, covering unused features, broken automations, poor adoption or missing integrations, followed by a prioritised plan.

How requests are raised, and how changes are scheduled, is agreed as part of that plan. Support hours and response targets are agreed with each client and defined in their support agreement.

Associating a partner on Zoho's own page

Existing Zoho customers can associate Axithorn as their partner on Zoho's partner-association page, using partner code AXITHORN. That page belongs to Zoho. This site does not describe Zoho's handling of support tickets after a partner is tagged.

You can confirm the Premium listing on Zoho's Partner Directory.

Questions about Zoho support

Do you support businesses that already use Zoho?

Yes. Axithorn works with existing Zoho users as well as with teams that want support after an implementation. That includes an audit of the current setup, administration, training and a managed retainer where that is the right fit.

What does ongoing Zoho support cover?

The work already described on the services page: role-based training on your own data, user and configuration administration, new automations, troubleshooting, health checks of adoption and data quality, and a rolling backlog of small improvements on a managed retainer.

How do we engage Axithorn for support?

Call 0333 22 44 800, email info@axithorn.com, use the contact form, or complete the get-started questionnaire. Scope, including how requests are raised, is agreed before work starts. Support hours and response targets are agreed with each client and defined in their support agreement.

Can an existing Zoho customer associate Axithorn as their partner?

Yes. Zoho provides a partner-association page. That page is Zoho's. This page does not describe what Zoho does with support tickets after a partner is tagged.