Zoho for councils and the public sector
Axithorn is a UK Zoho Premium Partner that helps councils, local authorities and public bodies use Zoho for customer contact, casework, forms, workflows and reporting. This page sets out what procurement and security teams ask for, in one place: where data is hosted, the certifications behind the platform, accessibility, and how support works.
The answers your procurement and security teams need
The platform certifications below are held by Zoho Corporation, as published on Zoho's compliance page (checked 12 November 2026). Axithorn's own details are at the bottom.
| What procurement asks | The answer | Evidence |
|---|---|---|
| Where is the data hosted? | UK and European customers are hosted in Zoho's EU data centres: Amsterdam (primary) and Dublin (secondary). Zoho has announced a UK data centre in London; ask us for the current position if you need UK-only hosting. | Zoho data centres |
| Information security | ISO/IEC 27001 (information security), ISO/IEC 27017 (cloud security) and ISO/IEC 27018 (personal data in the cloud), held by Zoho Corporation for its cloud services. | Zoho compliance |
| Privacy management | ISO/IEC 27701 (privacy information management). Zoho publishes its UK GDPR and EU GDPR approach. | Zoho compliance |
| Independent audit reports | SOC 1 Type 2 and SOC 2 Type 2 reports. We can help you request them for your security review. | Zoho compliance |
| UK cyber assurance | Cyber Essentials Plus, covering Zoho's UK office and its EU data centres in Amsterdam and Dublin. | Zoho compliance |
| Health and care data | NHS Data Security and Protection Toolkit: Standards Met, for Zoho's UK office. | Zoho compliance |
| Service quality and continuity | ISO 9001 (quality), ISO/IEC 20000-1 (IT service management) and ISO 22301 (business continuity). | Zoho compliance |
| Accessibility | WCAG 2.2 AA certification for Zoho CRM, Zoho Forms and Zoho Desk. Other apps and any public-facing portal should be checked in your own accessibility assessment. | Zoho compliance |
| Who is the supplier? | Axithorn Limited, registered in England & Wales, company no. 15982267. Registered office: 1 Colleton Crescent, Exeter, Devon, EX2 4DG. Registered with the ICO (ZB924348). | Companies House · ICO register |
| Partner status | Zoho Premium Partner and Zoho AI Enabled Partner, delivering Zoho implementation and support from the UK. | Zoho Partner Directory |
| Support after go-live | Support hours and response targets are agreed with each client and set out in a support agreement. Options include administration, training on your own data and a managed retainer. | Zoho support |
Certificates and audit reports are issued to Zoho Corporation. We can help you request the documents your security team needs.
Services Zoho can run for a public body
Start with one service and add others on the same platform, with the same records and the same assurance.
Customer contact and casework
Enquiries, service requests and cases logged, assigned and tracked to resolution in Zoho CRM or Zoho Desk, with a full history for each resident or organisation.
Online forms
Zoho Forms for applications, bookings and reports, feeding straight into the right team's queue instead of an inbox.
Workflows and approvals
Internal processes and approvals built in Zoho Creator or CRM, with roles and permissions that match your structure.
Projects and programmes
Capital projects, programmes and grant-funded work planned and tracked in Zoho Projects.
Reporting
Dashboards in Zoho Analytics for service performance, demand and backlog, built from your own data.
Commercial services
Where an authority sells services, such as commercial waste, contracts, invoicing and customer records on the same platform.
Running waste services? AxiWaste for councils covers commercial waste, transfer stations, weighbridges and Digital Waste Tracking.
How an implementation runs for a public body
- Discovery. We map the service, the teams involved, the data you hold and the reports each team needs.
- Assurance. We answer your security questionnaire or supplier assessment with the evidence above, and agree roles, permissions and data retention.
- Configuration. Forms, workflows, approvals and dashboards are set up around how your authority works.
- Data and integrations. Existing records are brought across, and links to finance or other systems are scoped and quoted.
- Training and support. Role-based training on your own data, then support on agreed terms after go-live.
Related: Zoho CRM implementation, Zoho support, AI consultancy and case studies.
Questions from councils and public bodies
Is Zoho certified to ISO 27001?
Where is our data hosted?
Does Zoho hold Cyber Essentials Plus?
Is Zoho accessible to WCAG 2.2 AA?
Can you complete our security questionnaire or supplier assessment?
Do you work with council waste services?
Send us your supplier assessment
Tell us which service you want to improve and what your procurement or security team needs to see. We will come back with answers and evidence.